HildiTech · Support
Questions about an order, a product, or a return? We're here to help.
We typically respond within one business day. For urgent return claims, please note the 48-hour reporting window — don't wait on us if you just received a damaged item.
Report within 48 hours of delivery — this is a hard deadline.
Include your order number and photos of the damage. The faster you reach us, the faster we can resolve it.
Read full return policy →
We aim to respond to all inquiries within one business day, Monday–Friday.
Weekend messages are answered the following Monday morning.
You can check your order status anytime using the email address you ordered with.
Look up your order →
HildiTech does not perform warranty repairs. Defective products must be sent directly to the manufacturer's service center.
We can help you find the right manufacturer contact if needed — just ask in your message.